Incident Facilitator Resume

Incident facilitator is a person who supervises the network of the organization and also resolves all the client's issues for the same. He/She is responsible for developing and maintaining a network system for the client, keeping in mind the client's requirements about the network and the budget of the organization he/she is working in.

Jerry Frank Grey Address: 657 Well Street, New York 65498 Phone No: 654-998-2200 Email ID: jerry.grey@hotmail.com OBJECTIVE To obtain a position of an incident facilitator in an organization wherein my networking knowledge, communication skills and coordinating abilities would accentuate the growth of the organization SKILLS Excellent communication skills that can convince the client to invest in the organization Extremely good in resolving a client's inquiry via phone call and email Highly-skilled in handling a project individually keeping the company's budget and client requirements about the project in mind Propensity to work in shifts Brilliant in handling work related computer applications PROFESSIONAL EXPERIENCE Post: Incident Facilitator Organization: ABC Technologies Inc, NY Duration: August 2008 - till date Responsibilities: Keeping a record of the client's inquiries and sending the report via email to the IT team head of the organization Supervising the infrastructure network and resolving the bugs, viruses and malwares found in the network files Managing an attendance register for the team mates who have worked over time and reporting their work to the team head Post: Back Office Executive Organization: Cingenta Multiline Services, Inc, NY Duration: March 2006 - July 2008 Responsibilities: Communicating with the support team and resolve the client's inquiries through phone calls, emails and chat Reporting the team mates about rooster holidays of the weekly shifts Checking out for the solution of a client's inquiry by surfing the company's website and providing the client with a possible solution EDUCATIONAL QUALIFICATIONS Achieved a Masters Degree in Business Management from Tylon Institute of Business Management, University of New York'2006 Achieved a Bachelors Degree in Computer Applications from KLM Institute of Computers, University of New York'2006 COMPUTER KNOWLEDGE Good knowledge of handling with WINDOWS, LINUX and LOTUS NOTES Excellent in surfing the web and handling other work related applications of the computer Capable to prepare and present PowerPoint presentations of the project as per the requirements of the client CERTIFICATIONS Successfully completed a certificate course in Network Management and Troubleshooting from Hudson Distance Learning School of Computers, University of New York'2008 Successfully completed a certificate course in UNIX handling from Hudson Distance Learning School of Computers, University of New York'2009 Successfully completed a certificate course in Handling of CCNA applications from Hudson Distance Learning School of Computers, University of New York'2009 PERSONAL PROFILE Name: Jerry Frank Grey Sex: Male Marital Status: Married Date of Birth: 26-12-1965 HOBBIES Reading books, listening to music, traveling, dancing and painting SPORT ACTIVITIES Playing basketball, soccer, table tennis and golf PREFERRED PLACE OF WORK New York REFERENCE Name: Mr. Chandler Blackwell Post: Human Resource Manager Organization: ABC Technologies Inc, NY Phone No: 965-445-2211 Email ID: c_blackwell@abctech.com