Sample Resumes

Richard Anderson,
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890.

Seeking a customer service management to offer wide customer service and business experience.

Work Experience:

Customer Service Manager, 2006 to Present
Previstar Inc., VA.

• Acknowledged and prepared proposal for process improvement.
• Monitored the application of executive policies and strategies.
• Supervised performance of personnel and make sure fruitful work atmosphere.
• Also administered the human resources task including recruitment and training.
• Inspired staff to fulfill their individual as well as organizational goals.

Assistant Customer Service Manager, 2002 to 2006
Radian Group Inc., PA.

• Perform credit analysis to determine the approval of customers' lines of credit.
• Managed account discrepancies, product delivery and cost allocation.
• Responsible for designing, defining and applying lucrative shipping procedures.
• Prepared a shipping clerk training program which results in 40% increase in efficiency.
• Direct and inspire employees in the various departments including customer service, display merchandising, invoicing management.

Education:

Bachelor of Science in Business Administration Major: Marketing, 2002
California State University, California.

Skills:

• Good communication and interpersonal skill.
• Proficient in MS Word, Excel, Access and PowerPoint.
• Enjoy working directly with customers and public.
• Complete allocated work in time and under minimal supervision.