Hennery Lawrence
D-90, 25th Street
Clewiston, FL, 0510
Cell: (123) 459 9784
Email: hennery.lawrence@example.com
Career Profile:
Customer focused and career driven customer service executive looking for a position as a Customer Service Specialist to utilize my skills proficiency in a renowned organization.
Professional strengths:
- Possess five years of professional experience as Customer service specialist
- Comprehensive written and verbal communication skills
- Possess sound judgment with excellent problem solving skills
- Highly organized and ability to balance multiple tasks simultaneously
- Ability to work independently as well as part of a team
- Good motivator with excellent customer service skills
- Ability to solve customer queries as well as set goals and meet objectives efficiently
- Possess exceptional administrative and organizational skills
Technical skills:
- Excellent knowledge of Microsoft Office Suite and Internet Information Services
- Highly proficient in Microsoft Office, Word, Excel, PowerPoint, Outlook, Access and SAP
Educational Summary:
- Bachelor of Arts in Economics from arts and Commerce College, State 19XX
- Master's degree in English Language from university of XYZ, State 19XX
Professional Experience:
SSPL CO Inc, State
20XX till date
Customer Service Specialist
- Assigned the tasks of providing product knowledge to clients
- Handled the responsibilities of conducting research any solving problems
- Responsible for assisting clients on account information
- Handled the tasks of conducting trainings and providing support to other areas as required
- Consulted with customers to analyze business requirements and convert requirements into product and service solutions
- Responsible for offering telephonic and desk-side help as well as delivering customer satisfaction surveys
Croma Group Co Inc, State
20XX till date
Customer Service Specialist
- Handled the tasks of processing urgent shipments and tracking logistical flow
- Responsible for ensuring prompt delivery of products and services to the customers
- Assigned the responsibilities of ordering office supplies, tracking equipment and coordinating group calendars
- Handled the tasks of providing crucial administrative support in a confidential nature
- Responsible for preparing reports, managing records and follow-up of customers
- Performed other tasks as delegated
Areas of Interest:
- To conduct a variety of stocking, sales and accounting duties to ensure excellent customer satisfaction
- To meet the goals of the organization as well as customer satisfaction
- To contribute my skills in solving and recommending suggestions on complex customer problems
Personal Details:
- Name: Hennery Lawrence
- Date of Birth: XX/XX/19XX
- Employment Status: Full time
- Relationship status: Married
Reference:
- Mr. Charlie Smith
- Senior Customer Service Executive
- Lopez Associates Co Inc, State
- Cell: 123-589-3655
- Email: smith.charlie@example.com
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